Thursday, 22 May 2014

Sussex Control Centre - a sucessful transition!



East and West Sussex Fire & Rescue Services are pleased to announce that the joint Sussex Control Centre has now Gone Live and is providing all the respective mobilising and communications functions for both Services.

On 21st May 2014, the new joint operations centre took their first emergency calls as the staged transition from the previous Control Centres in both Chichester and Eastbourne successfully took place.  

The first emergency call for West Sussex was an autodialler alerting to a fire alarm at Arden Grange and for East Sussex, the first emergency call was a car leaking fuel in Brighton. 

Between 10.00am on 21st May to 7.30am on 22nd May, a total of 87 calls were received, of which 32 did not require Fire Service attendance. 

The Sussex Control Centre is a joint project between East and West Sussex Fire & Rescue Services, which has led to the creation of a new Control Centre in Haywards Heath serving both Services

The fire station at Haywards Heath has been substantially re-modelled specifically for this new joint function and work has been carried out to link the Sussex Control Centre to our existing IT infrastructure. Control staff have undergone training on both computer and telephone systems to maintain and exceed their continued competence in role.  

Assistant Chief Officer, Cheryl Rolph, said: East and West Sussex Fire & Rescue Services have approached a new milestone in the joint Sussex Control Centre – a project which will deliver long term savings while continuing to meet the needs of the community.

We would like to reassure the public that in the event of needing the Fire & Rescue Service by dialling 999, they will receive exactly the same professional response and mobilisation of fire appliances and other resources across the whole of Sussex as they do now, with experienced staff ready to help.

East Sussex Fire & Rescue Service, Chief Fire Officer and Chief Executive, Des Prichard, said: “Both Services will continue to provide a high performing Fire & Rescue Service to meet the changing needs of our respective local communities. This is a task being delivered against a declining budget, so by working closer together within our respective Control functions we are able to deliver greater efficiency savings.”

West Sussex Fire & Rescue Service, Chief Fire Officer, Sean Ruth, said: “West Sussex Fire & Rescue Service and East Sussex Fire Authority are fully committed to the Sussex Control Centre project.

“The project will deliver long term cost savings, particularly relevant during the challenging economic climate and the reduction in funding currently being faced by public sector organisations. All parties are working hard to ensure a continued first class service to our local communities.”

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